Privacy policy

Last updated: April 19, 2026

Sakura Glow operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

We value your trust and handle your personal data with care and transparency. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to your personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, billing address, shipping address, email address, phone number
  • Payment information: payment details, transaction data, payment confirmations (processed securely via our payment providers)
  • Account information: login details, preferences, settings
  • Transaction data: purchases, returns, cart activity, wishlist
  • Communication data: messages you send to us (e.g. customer support)
  • Device data: IP address, browser type, device information
  • Usage data: how you interact with our website

2. How We Collect Your Data

We collect personal data:

  • Directly from you (e.g. when placing an order or contacting us)
  • Automatically via cookies and similar technologies
  • Through service providers (e.g. payment processors, hosting providers)
  • From third-party partners where permitted by law

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Manage payments and prevent fraud
  • Provide customer support
  • Improve our website and services
  • Personalize your shopping experience
  • Send service-related communications (e.g. order updates)

Marketing
We may send marketing communications only if you have opted in or where permitted by law. You can unsubscribe at any time via the link in our emails.

4. Sharing Your Data

We only share your data when necessary with:

  • Shopify (hosting and platform services)
  • Payment providers (such as Mollie and Klarna)
  • Shipping carriers
  • IT and service providers

We do not sell your personal data.

5. Shopify Hosting

Our store is hosted by Shopify. Shopify processes personal data necessary to operate the webshop and may store data on secure servers outside your country.

For more information, see Shopify’s Privacy Policy: https://privacy.shopify.com

6. Cookies

We use cookies and similar technologies to improve your experience, analyze website traffic, and personalize content and advertisements.

  • Essential cookies: required for the website to function
  • Analytics cookies: help us understand usage
  • Marketing cookies: used for advertising and personalization

Where required by law, we will ask for your consent before placing non-essential cookies. You can manage or withdraw your consent at any time via your browser settings or cookie preferences.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Processing orders
  • Legal and tax obligations
  • Resolving disputes

8. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us at:
support@sakuraglow.nl

9. Security

We take appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect personal data from children.

11. International Transfers

Your data may be transferred outside the European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Complaints

If you have concerns about how we handle your data, please contact us at:
support@sakuraglow.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact Details (Data Controller)

Sakura Glow
Schoorlstraat 176
1024PW Amsterdam
Netherlands

KvK: 98286617
VAT: NL005322422B76

Email: support@sakuraglow.nl

 

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